What to do if You Didn't get an Email

Occasionally the big names in free webmail accounting (yahoo, hotmail, gmail, aol, etc) get ruthless with their email blacklisting, and there is unfortunately no way for us to petition them to remove our domain from the blacklist.

If you recently signed up for an account with Dodson & Ross, or you recently purchased something, and didnt get the followup email that our site claimed to have sent you, then you may need to add our site to a whitelist in your email account settings.

Step 1: Whitelist our domain

Follow the directions for whitelisting the domain on our whitlist instructions page for your specific webmail host.

Whitelist Instructions

Introduction to Whitelisting

It used to be that when you sent out an email, it was always delivered. Then along came spammers, and everything changed. Email companies (ISPs) were forced to come up with a solution to preventing their users from being bombarded with unwanted emails. Most of these ISPs have their own proprietary spam filtering services for their customers. Sometimes these services work well, but other times, they block emails that you WANT to read, simply because their blocking formulas are not perfect.

We have a great relationship with the ISPs because we are CANSPAM compliant and have a zero tolerance for spam. However, there are so many built in filters that it's a smart idea to whitelist our email address.