Whitelist Instructions

Introduction to Whitelisting

It used to be that when you sent out an email, it was always delivered. Then along came spammers, and everything changed. Email companies (ISPs) were forced to come up with a solution to preventing their users from being bombarded with unwanted emails. Most of these ISPs have their own proprietary spam filtering services for their customers. Sometimes these services work well, but other times, they block emails that you WANT to read, simply because their blocking formulas are not perfect.

We have a great relationship with the ISPs because we are CANSPAM compliant and have a zero tolerance for spam. However, there are so many built in filters that it's a smart idea to whitelist our email address.

When you whitelist an email address, you are telling the Email company that you trust email coming from this source, and they know to deliver it to your inbox.

Whitelist Instructions

Below are instructions from several key ISPs on how to whitelist our email address with them.

If possible, you should whitelist the dodsonandross.com domain name. But if your email provider requires that you whitelist individual email addresses, make sure to include the following addresses, listed below, in order to help ensure that all our emails reach you.

  • admin email address
  • if you're using our sex boutique,  shop email address

Click your email provider's domain in the list below to view instructions on how to add dodsonandross.com to a whitelist.


  1. Sign into your Yahoo email account.
  2. Click 'Options' from top menu on the far right
  3. click 'Filters'
  4. Click 'Add'
  5. For the "Filter Name" field, type 'D&R'
  6. Make sure 'contains' is selected in the 'From Header' drop-down menu
  7. In the space right next to the 'From Header' drop-down menu, type 'dodsonandross.com'
  8. At the 'Move your message to' field at the bottom, select 'Inbox'
  9. Click the 'Add Filter' button.

Create a Yahoo Filter for DodsonAndRoss.com

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  1. Login to your Hotmail email account
  2. Click ‘Options’ on the far right
  3. On the left side of the page, click ‘Mail’
  4. Click ‘Junk E-Mail Protection’
  5. Click ‘Safe List’
  6. Enter the ‘dodsonandross.com’ and click ‘Add’

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  1. Login to your Hotmail email account
  2. Click 'Options' on the far right
  3. Click on 'Safe and Blocked Senders' under the Junk E-mail heading
  4. Click on 'Safe Senders'
  5. Enter the 'dodsonandross.com' and click 'Add'

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To ensure that your system emails are delivered to your GMail inbox, please follow the steps below.

  1. Sign into your GMail account.
  2. Click 'Contacts' from the left menu.
  3. Click the 'Create Contact' link.
  4. Enter a name for your Contact
  5. Enter 'admin email address' in the 'Primary Email' box.
  6. Add 'shop email address' as a secondary email address as well.
  7. Click 'Save'.

Gmail always delivers messages from your contacts.

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To adjust your AOL Spam and email filter settings, please follow the steps below.

  1. Sign in to your AOL mail account.
  2. Click the ‘Settings’ tab.
  3. Click ‘Spam Controls’ from the left menu.
  4. Choose ‘Off’ if you would like all email delivered to your
    inbox. Choose ‘Low’ if you would like email identified as Spam to be
    delivered to your Spam Folder. If you choose ‘Low’ and you are not
    receiving emails from the system, check your Spam folder.
  5. Click the ‘Control from Whom I get Email’ button under ‘Additional Spam Filters’.
  6. Select ‘Allow mail from all senders’.
  7. Click ‘Save’

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The default Spam filter setting for your Cox email is set to send
suspected Spam to your SPAM Folder. To change this setting, follow the
steps below.

  1. Login to your Cox Webmail account
  2. Click the ‘Settings’ button on the top menu bar
  3. Click ‘Spam Blocker Settings’
  4. Click ‘Tag Junk Email with –SPAM—in the subject line and deliver to your inbox’
  5. Click ‘OK’

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If you are currently restricting email or need to check to determine if your preferences are set to restrict incoming email:

  1. Sign in to Comcast Webmail, and select 'Preferences' from the left menu
  2. Select 'Restrict Incoming Email' from the 'Preferences' list
  3. Select 'Yes' to Enable Email Controls (If you do not want to restrict any email addresses click 'No')
  4. Select 'Allow email from addresses listed below'
  5. Enter 'donotreply@dodsonandross.com'
  6. Click 'Add'

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